At Brainpower, we have a personalized support model. Brainpower customer is assigned a dedicated key accounts manager who will be your primary contact for any questions or issues that arise.
Our dedicated key accounts manager will be able to understand your needs and environment on a level determined by your business and organization requirements. There are no maximum support queries that you can create and there is no additional charge for their service beyond maintaining your Annual Maintenance or Subscription fees for the product.
All our dedicated key accounts managers are technically trained to understand your objectives. If they cannot provide an answer, they will connect to the right person within Brainpower to help you. All key accounts managers are further supported by other supporting technical resources for various product offerings to ensure that each technical question is managed with expert precision. Simply reach out to your key accounts manager and rest assured that your question or issue will be taken care of efficiently and to the best of our collective abilities. We are here to help
Rest assured that our Support Service Desk is dedicated to providing timely and efficient support to our key account managers. By emailing any questions or issues to email@example.com. you can easily track the status of your support ticket through our automated system and be assured that it will be handled by a dedicated support manager who is well-versed in our products. Our team is ready and eager to assist you with any questions or issues that may arise, giving you confidence in the support you receive.
Monday to Friday : 10 am to 9 pm
Saturday & Sunday : 11 am to 5 pm