Call Centre Ordering (CCO)

BrainpowerCall Central Ordering is an order processing system that allows all aspects of restaurant delivery to be managed at a central location. Centralized call center management of order taking, order processing, handling of customer inquiries and complaints allows for a more focused, efficient and fast delivery operation.
Our Central Ordering Solution supports bi-directional data communication between the call center and each restaurant location allowing operators to respond to customer inquiries without the need to contact the serving location.
Brainpower central call centrelocation can be configured to manage the delivery operations for a small number of stores and can scale to hundreds or thousands of locations. The system supports multiple setups (menus,taxes, etc.) for a company as well as delivery management for multiple brands from the same call center location.

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Call Centre Ordering Features

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Operations & Convenience

  • Automatic store assignment based on predefined territories
  • Customer profile
  • Complete customer order history
  • Customer complaint management
  • Supervisor Monitor allows efficient monitoring of order status across the board
  • Order Time Tracking for prompt delivery
  • Order redirection
  • Manual order workflow during no connectivity
  • Minimum number of different screens allow operators to quickly familiarize themselves with Call Centre Ordering system in its entirety
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  • Automatic store assignment based on predefined territories
  • Customer profile
  • Complete customer order history
  • Customer complaint management
  • Supervisor Monitor allows efficient monitoring of order status across the board
  • Order Time Tracking for prompt delivery
  • Order redirection
  • Manual order workflow during no connectivity
  • Minimum number of different screens allow operators to quickly familiarize themselves with Call Centre Ordering system in its entirety
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Configuration/Set-up

  • Integration set-up between call centre and restaurant POS
  • Multiple Company/Brand support
  • Modular menu design
  • Capacity for thousands of items per menu to accommodate from simple to complicated multiple level restaurant menus
  • Forced instructions and normal instructions set-up
  • Extensive customer information database
  • Location/Store grid mapping
  • Location/Store based central sales price masters
  • Multi-state/location tax masters
  • Discount & promotion schemes mapping
Read More...
  • Integration set-up between call centre and restaurant POS
  • Multiple Company/Brand support
  • Modular menu design
  • Capacity for thousands of items per menu to accommodate from simple to complicated multiple level restaurant menus
  • Forced instructions and normal instructions set-up
  • Extensive customer information database
  • Location/Store grid mapping
  • Location/Store based central sales price masters
  • Multi-state/location tax masters
  • Discount & promotion schemes mapping
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Reporting & Analytics

  • Real time live reporting per store and across the company
  • Agent performance reports
  • Product sales reports & analytics
  • Customer based analysis & reports
  • Location based analysis & reports
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  • Real time live reporting per store and across the company
  • Agent performance reports
  • Product sales reports & analytics
  • Customer based analysis & reports
  • Location based analysis & reports
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Integrations

  • Auto sync configuration with each location/store
  • Integration with Cloud telephony and EPABX systems
  • Integrated with web ordering
  • Integrated with mobile ordering
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  • Auto sync configuration with each location/store
  • Integration with Cloud telephony and EPABX systems
  • Integrated with web ordering
  • Integrated with mobile ordering
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Security & Controls

  • Multi-level security features
  • Begin Day/Day end at POS
  • Multi user rights & controls
  • Differential Interface Profile for Staff
  • Audit trail logs
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  • Multi-level security features
  • Begin Day/Day end at POS
  • Multi user rights & controls
  • Differential Interface Profile for Staff
  • Audit trail logs